Author Archives: Naomi Karten

Communicate Early and Often

©2002 Naomi Karten, www.nkarten.com Have you ever had an experience where you gave your all for your customers and still they were unhappy? One possible reason for their reaction is that you implemented a major change without preparing them for … Continue reading

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The Black Hole

© 2003 Naomi Karten, www.nkarten.com A black hole is a place in the cosmos where things get swallowed up, never again to emerge. Although I love to travel, it’s not the sort of destination I’m eager to visit. This is … Continue reading

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Two Rights Make a Wrong

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Two Left Feet

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The Risk of Embellishment

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Thank You Less Thank You’s

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Purrfectly Obvious

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I Want It, I Have It, I Hate It

© Naomi Karten, www.nkarten.com (This article originally appeared in Perceptions & Realities newsletter, www.nkarten.com/newslet.html). The weather seems to have gotten colder as I’ve gotten older. As a result, the ski jacket that once kept me warm became too skimpy. Sensible … Continue reading

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Hear Ye! Hear Ye!

©2001 Naomi Karten, www.nkarten.com It was a gray and gloomy day when we pulled into the ski area parking lot, and decided to sit a spell to see if the sun would shine. A carload of skiers pulled in next … Continue reading

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Five Frequent Feedback Flaws

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An Exercise in Ambiguity

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Confessions of a Confused User

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Amplifying a Book’s Effectiveness

© 2000 Naomi Karten, www.nkarten.com Good Editing is far more than adjusting the punctuation. Over the past few months, I’ve had the opportunity to experience expert editing, as I’ve worked closely with a Dorset House editor to finalize a book … Continue reading

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