Tag Archives: Problem Solving

Stop That Mole Now

2010 Steven M. Smith Do you have a mole undermining the work of your team? Someone who constantly complains privately to any teammate who will listen but refuses to bring that same complaint publicly to the team? Someone whose actions … Continue reading

Posted in Articles | Tagged , , , | Leave a comment

Drawing Out the Facts: The Art of the Discovery Interview

(c)2007 Steven M. Smith “What?” raced through Janet’s head as she read the email. “Now that’s a surprise.” The message was from Jack Johnson, vice president of development. It said she would receive a meeting request from Rajan Alak, an … Continue reading

Posted in Articles | Tagged , , , , , | Leave a comment

No Exit

Always have an exit strategy. ©2005 – 2009 Don Gray, Gerald M. Weinberg “The thought that disaster is impossible often leads to an unthinkable disaster.” – The Titanic Effect, The Secrets of Consulting, pg 95 Engelbert, the Software Engineering VP, … Continue reading

Posted in Articles | Tagged , , , | Leave a comment

Bi-Quinary Search

© Gerald M. Weinberg, 2004 www.geraldmweinberg.com “1,073,741,823 lines of correct code, but one unknown bug is going to send us into that Sun.” “Do not panic.” Peri said, using Calming Voice. “We have adequate time to find it.” “Peri is … Continue reading

Posted in Articles | Tagged , , | Leave a comment

Beware of the Quick Fix

© 2003 Gerald M. Weinberg, www.geraldmweinberg.com P.T. BARNUM said there’s a sucker born every minute, but Barnum was a conservative estimator — or else he didn’t know any IT managers. For more than 45 years now, I’ve watched an endless … Continue reading

Posted in Articles | Tagged , | Leave a comment

Shifting the Burden – Whose Monkey Is It?

©2005 Don Gray “Repeatedly curing a system that can cure itself will eventually create a system that can’t.” – Marvin’s Second Great Secret, Jerry Weinberg “Don, the software’s locked up again! Can you come up here tomorrow and fix it?” … Continue reading

Posted in Articles | Tagged , | Leave a comment

Don’t Just Do Something, Stand There!

©2003 Don Gray, www.donaldegray.com I remember when I first started solving problems for a living. I would leap down the stairs three at a time, race to the computer room, and stare at the line printer (yes, it was that … Continue reading

Posted in Articles | Tagged | Leave a comment

Creativity in Accounts Receivable

©2003 Gerald M. Weinberg, www.geraldmweinberg.com The introduction of the new $20 bill has me thinking about the Bureau of Printing and Engraving today. They’re one client I ever had who couldnt use the slow-payment excuse that they’re short of cash, … Continue reading

Posted in Articles | Tagged , , | Leave a comment

The Exception is the Rule

©2005 Gerald M. Weinberg The other day, I was trying to help a client (let me call them “StartupCompany”) mired in conflicts, exceptions, errors, anomalies, lapses, modifications and other deviations from the norm. These annoying exceptions were playing tricks with … Continue reading

Posted in Articles | Tagged , , , | Leave a comment

So, Sue Me

©2007, Gerald M. Weinberg This morning’s news brings a story of a small manufacturer of add-on hardware suing large computer manufacturers for alleged illegal price-cutting. I was surprised. I thought the lawyers had finally learned the futility of suing hardware … Continue reading

Posted in Articles | Tagged , | Leave a comment

Staying Sharp

©2003 Gerald M. Weinberg, www.geraldmweinberg.com I’m not the kind of person who hangs out in nightclubs. In fact, the last nightclub I can remember visiting was in Miami Beach in 1957. What I remember about it is what the stand-up … Continue reading

Posted in Articles | Tagged , , | Leave a comment

Treaties to Deal with Communication and Conflict

©2002 Gerald M. Weinberg, www.geraldmweinberg.com On a typical day, I get 100-200 email messages, and some of my clients in large projects receive even more. Though emails improve my ability to communicate clearly and quickly, they may also prove a … Continue reading

Posted in Articles | Tagged , , , , , | Leave a comment

Safety Margin

©2005 Steven M Smith Jake tossed and turned. He looked at the bedside clock. 3 AM. “I need sleep,” he thought to himself. But sleep would not come. Only worry about tomorrow’s meeting. Edmund, Jake’s manager’s manager, enjoyed probing managers … Continue reading

Posted in Articles | Tagged , , | Leave a comment

Safety Check

©2005 Steven M Smith He is wearing his traditional garb — dark suit, white button down shirt, red tie, and black tasseled shoes. The glare off his wire rimmed glasses makes it difficult to see those steely blue eyes. Harry … Continue reading

Posted in Articles | Tagged , , , , | Leave a comment

How did This Happen

©2005 Don Gray It was Saturday afternoon when the house phone rang. “Don, this is John. I know we haven’t talked in 10 years, but I have a client who has a problem.” In 20 years I’ve never had a … Continue reading

Posted in Articles | Tagged , | Leave a comment