Author Archives: James A. Ward

Meeting Customer Requirements, First Time, Every Time

© 2000 James A. Ward, Reprinted from Information Systems Management, Auerbach Publications, Summer 1994. Total quality management is a commitment to the continuous improvement of work processes with the goal of satisfying internal and external customers. It’s the customer … Continue reading Continue reading

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Project Pitfalls

©2000 James A. Ward, Despite the best efforts of the project manager and the project team, organizational forces may work against project success, especially on projects with tight time constraints. This column normally deals with issues of applying Total … Continue reading

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