Author Archives: Pat O’Toole

© 2000 Pat O’Toole Pat O’Toole is a Principal Consultant at Process Assessment, Consulting & Training (P.A.C.T.) where he provides a variety of services to his process improvement clients. Pat is on the SEI’s list of most active lead assessors, … Continue reading → Continue reading →

© 2001 Pat O’Toole At the end of a marathon, each weary runner is greeted by a sympathetic volunteer who congratulates them on their outstanding accomplishment, hangs a medal around their neck, and hands them the coveted Finisher’s t-shirt. You’re … Continue reading → Continue reading →