Improving Productivity

by Dwayne Phillips
May 2006

I am working on a large project with a group of people on the
opposite coast. I visit them once or twice a month for
face-to-face discussions. On a recent visit I learned a lot
about improving productivity from some unexpected places.

The first lesson came from a female colleague named Susan.
Several months back Susan told me that she was expecting her
second child. I was happy to hear this for two reasons. First
was my personal joy. This is a blessed event to be celebrated.
Second was a professional reason. I believed that good things
for the project would come of this. This belief came from a
story related to me several years earlier from a project
manager in a similar circumstance.

Susan was to take maternity leave to have her child. After the
birth, she would take several months off work and then return to
work half time.

My earlier colleague had told me of the many benefits of having
a good employee who worked half the time and stayed at home the
other half. The benefit comes because while at home, the
employee is still thinking about work. The thoughts are not in
the forefront, but somewhere in the back of the mind. He found
that when the employee was physically at work, they had much
better ideas and perspectives on situations at work than the
people who worked full time. I was looking forward to having
Susan work half time on the project and stay at home the other
half time.

Susan went on maternity leave, gave birth to a fine, healthy
son, and stayed home for several months. She had returned to
work half time just before my recent visit.

I was amazed the first time I saw Susan after her maternity
leave. She looked great! She looked bright and refreshed, more
alive and awake than at any time in the previous two years. The
time away from work had refreshed and recreated her. What was
most noticeable was her attitude. While the rest of us had been
sweating the details of the project every minute of every day,
she had been away. Giving birth and being with a baby (and a
three-year-old son) is not relaxing by any means. Being away
from a project, however, can be refreshing.

Susan was working half time, but providing more insight and
wisdom to the project than most of us who were working full
time. I was delighted to see this.

The second productivity lesson on the trip came to me from a
young man named Matt. Matt likes to surf – surf real waves in
the ocean not internet surfing. Several months ago Matt decided
that he was working enough hours on the project every week (50
to 60 hours each week). Matt started spending one weekday
morning each week surfing. He came into the office three or four
hours late. No one minded as Matt was still working more than 40
hours a week.

Matt became more productive than before. He was working fewer
hours, surfing each week, and producing more.

The first day of my visit to Susan and Matt’s company was
difficult. I was disappointed in the status of the project and,
though buoyed by Susan and Matt’s productivity improvements, I
was dejected. I felt badly and stayed in my hotel room all
evening contemplating the events of the day.

The next morning I didn’t eat breakfast or do any of the other
things I usually do on a trip. Instead, I walked down the street
from the hotel, bought a fancy chocolate coffee drink (I don’t
know what you call those things), and walked the streets in the
early-morning quiet while sipping my drink. I walked, sipped,
and thought for an hour.

That day was the most productive and pleasant one for me on the
trip. I was able to listen better, think more clearly, and
contribute more to our discussions.

This trip was teaching me much about productivity improvements.
Apologies to the CMMI crowd and fans of agile development. We
were employing forms of both, but neither of them were helping
us on the project. Instead, working half time, surfing one
half-day a week, and taking long morning walks were improving
productivity and making life on the project much better.

I knew all this before this visit to the west coast. I knew that
relaxing, enjoying recreation, and taking a break from the usual
would help people work productively.

Someone I had forgotten all of this. It is strange what I am
able to forget when I am really busy working hard.

I had to see someone return to work half time after maternity
leave, meet a surfer, and take a long walk to remember what
really improves productivity. I encourage you to find what helps
you be more productive. I also encourage you to let your
colleagues learn what works for them.

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