The Art of the Discovery Interview

Interviewing is an art. I suggest many ideas for conducting more effective interviews in the article Drawing Out the Facts: The Art of the Discovery Interview. If you can only do three of them, I recommend:

  1. Building a foundation of safety so interviewees will tell you what they know.
  2. Conducting face-to-face interviews so you hear and see what is being communicated.
  3. Planning your questions and using metaquestions to adapt to the needs of the interviewee.

By executing a set of effective interviews, you will gain knowledge about the organization and its problems that no single person in the organization can offer you.

This entry was posted in Blog. Bookmark the permalink.

Leave a Reply

Your email address will not be published.